Today’s Technology Meets Old-Fashioned Customer Service

Good customer service is knowledgeable. Great customer service is also thorough, understanding and personal. Today’s automated responses, web forms and over-seas call centers have turned great customer service into a thing of the past. But at VIRASEC, you can still expect to be treated like a person, not a ticket number.

Truly Unlimited Support

All the support your company needs, when you need it. Support through VIRASEC Icon Services makes us your around-the-clock IT department, providing support for every device on your network and for your entire staff. There are never extra charges for calls to our HelpDesk, remote support, or even on-site visits.

Experience You Can Trust

Our team of engineers and technicians have a decade-long track record of identifying the best technology options and implementing solid, practical solutions for our clients. VIRASEC Icon Services staff members possess IT experience you can rely on, now and as your business grows in the future.

Hear from our satisfied customers:

My employees know they can contact VIRASEC directly and someone will be there to help. I don’t have to worry about after-hours emergencies, added costs, or the security of our network. They allow me peace of mind, knowing my employees are getting all the support they need and my technology costs won’t exceed my yearly budget.”

Steve Schrader
Ashburn, Virginia
Icon Services Client Since 2002

Old-Fashioned Customer Service

It’s not just an idea, it’s what our customers appreciate and depend on every day — immediate response and attention from a real person.

Immediate Assistance

At VIRASEC, the person who answers the phone, is the expert who will immediately assist you. Our friendly engineers and technicians truly go out of their way to quickly respond to every issue and question about your company’s network. In fact, according to a recent survey, the quality our VIRASEC Icon Services clients appreciate most is our unrivaled responsiveness.

Personal Attention

While other companies are using technology and automation to isolate themselves and limit contact with their customers, VIRASEC works hard to build solid relationships with all our clients through direct contact. We know our clients on a first-name basis, understand their company’s network needs, and help make their workday trouble-free.

Open Communication

Just as you would expect from an in-house IT department, each of your employees can contact VIRASEC directly with all their computer questions. The freedom of direct access, combined with our unlimited end-user support, means there’s no need for a “gate-keeper” on your staff to filter support requests. We work directly with the person needing assistance to ensure the best solution.

Truly Unlimited Support

More than you could expect from an in-house IT department, at a fraction of the cost. Support your entire network and staff, 24x7x365, for one annual price.

A Direct Line

Each supported member of your staff has the freedom to contact VIRASEC directly and as often as they like. Our technicians are ready to respond to any question your employees may have, from a complicated network issue or security policy, down to a simple word-processing question.

24 x 7 x 365

We offer continuous support. Period. From on-going, real-time server monitoring to our rapid-response emergency service, VIRASEC is committed to providing support whenever you need it, at no extra cost. Not just during business hours, but nights, weekends and holidays as well. 

Protects Your Budget

You can never know what network or workstation issues your business may encounter in the coming year. But as a VIRASEC client, there’s one figure you can count on: your IT support expenses. Our annual fixed rate provides truly unlimited support for your employees and your network.

How We Offer Unlimited Assistance

By closely monitoring your network, we’re able to spot problems before they affect your workflow. Our commitment to truly unlimited support, creates an extreme incentive for us to keep your systems running at 100% and problem-free. It demands that VIRASEC be efficient and fix problems the right way, the first time.

Hear from our satisfied customers:

Our experience with VIRASEC has been exceptional. They are knowledgable, capable, and responsive; they have the personal touch that is essential in working with us as a small school; and provide an extraordinary value for an essential service. I recommend them enthusiastically and without reservation.”

Treavor Lord
Middleburg, Virginia
Icon Services Client Since 2003

Experience You Can Trust

With over 20 years industry experience, our team has resolved over 30,000 support requests and deployed thousands of devices on hundreds of networks.

Knowledge That Stays Put

Distributed knowledge is one of the greatest challenges in today’s IT environments. When an IT employee leaves, whether from an in-house staff or from an outsource company, they take their experience with them. VIRASEC’s policies and processes of documentation assure redundancies in skills and knowledge across our entire team.

Hundreds of Networks, Thousands of Implementations

Unlike a typical inhouse IT staff, our experience is not limited to a single network. Thousands of integrations, configurations, and deployments have been performed by VIRASEC on hundreds of networks.

Tens of Thousand of Requests

VIRASEC has worked to resolve tens of thousands of end-user requests. No mystery unsolved, no client unsatisfied. There is no substitute for real experience.

Want to learn more?

Contact us for a free, no-obligation network review and quote!