Truly Unlimited IT Support
VIRASEC Icon Services
VIRASEC provides all the support your company needs for an annual fixed rate. Our feature product, VIRASEC Icon Services, provides an unlimited amount of both remote and on-site support, available 24 hours per day, 365 days per year.
Complete Network and User Support
Our combination of superior end-user support, hardware monitoring and maintenance, and network administration is a total outsourced IT solution for small to mid-sized businesses, organizations, schools and municipalities. VIRASEC Icon Services ensures your employees have the access to the resources and assistance they need, when they need it.
Unlike other providers, we don’t impose limits on HelpDesk calls, remote support or on-site visits. Unlimited installations, set-ups and upgrades of workstations and peripherals are included, as part of VIRASEC Icon Services, as is consultation, vendor-management and disaster-recovery services.
Always Platinum Support
VIRASEC doesn’t rely on service tiers or upselling. We offer one service level: everything your business needs at a low, annual, fixed rate. No matter how much service is required, you can depend on your IT support expenses remaining constant.
- All on-site visits: Hardware replacement, Laptop, Desktop and Printer installation and setup
- All support for network devices: Servers, Computers, Smart Phones, Routers, Switches, Firewalls, Printers
- All support for software: Financial, Productivity, CRM, Database, Web and Email software packages
- All your staff’s requests: HelpDesk and Remote Support, general software and hardware questions
- All network administration tasks: Maintenance, Monitoring, Upgrades, Patches, Security, Back-Up, Recovery
- And much more!
What sets us apart
Our Promise to You
Old-Fashioned Customer Service
It's not just an idea. It's what our customers appreciate and depend on every day -- immediate response and attention from a real person.
Truly Unlimited Support
More than you could expect from an in-house IT department, at a fraction of the cost. Support your entire network and staff, 24x7x365, for one annual price.
Experience You Can Trust
With over 20 years industry experience, our team has resolved hundreds of thousands of support requests and deployed thousands of devices on hundreds of networks.